I have a long history working with insurance companies on their digitization and process automation initiatives, and there’s a lot of interesting things happening in insurance as a result of the pandemic and associated lockdown: more automation of underwriting and claims, increased use of digital documents instead of paper, and trying to discover the “new normal” in insurance processes as we move to a world that will remain, at least in part, with a distributed workforce for some time in the future. At the same time, there is an increase in some types of insurance business activity, and decreases in other areas, requiring reallocation of resources.
On June 17, I’ll be presenting a webinar for ABBYY on some of the ways that insurance companies can navigate this perfect storm of business and societal disruption using digital intelligence technologies including smarter content capture and process intelligence. Here’s what we plan to cover:
- Helping you understand how to transform processes, instead of falling into the trap of just automating existing, often broken processes
- Getting your organization one step further of your competition with the latest content intelligence capabilities that help transform your customer experience and operational effectiveness
- Completely automating your handling of essential documents used in onboarding, policy underwriting, claims, adjudication, and compliance
- Having direct overview of your processes as living in real time to discover where bottlenecks and repetitions occur, where content needs to be processed, and where automation can be most effective
Register at the link, and see you on the 17th.