This will be the fourth in a series of webinars that I’m doing for Signavio, this time focused on the high-tech industry but with lessons that span other industries. From the description:
High-Tech businesses are renowned disruptors. But what happens when the disruptors become the disrupted? For example, let’s say a global pandemic surfaces and suddenly changes your market dynamics and your business model.
Can your business handle an instant slowdown or a hyper-growth spurt? What about your operating systems? Are they nimble enough for you to scale? Can you onboard new customers en masse or handle a high volume of service tickets overnight? What about your supply chain; how agile are your systems and supplier relationships?
The first two webinars were discussing banking in February and insurance in March, and the role that intelligent processes play in improving business, with a brief mention in the March webinar about addressing business disruption caused by the pandemic. By the time we hit the third webinar on financial services in April, we had pivoted to look at the necessity of process improvement technologies and methodologies in times of business disruption such as the current crisis. Unlike a lot of industries, many high-tech sectors have been booming during the pandemic: their problems are around being able to scale up operations to meet demand without sacrificing customer service. Although they share some of the same issues as I looked at in the earlier webinars, they have some unique issues where process intelligence and automation can help them.
Tune in on May 20th at 11am Eastern; if you can’t make it then, sign up anyway and you’ll get a link to the on-demand version.