After the break, OpenText EVP and Chief Product Officer Muhi Majzoub took the stage at the analyst summit to talk about innovation within their products, a strategic projects update and a bit of a roadmap. They have innovation that comes from customer requirements as well as their own drivers, but they also have a lot to do in order to integrate new acquisitions.
He stressed that Documentum and Content Suite are both being maintained, with innovation (e.g., UI, Core Share integration) being applied to both product lines; although this is probably a great relief for customers of either product, I can’t believe that this will go on forever. This is the real challenge for OpenText going forward: how to consolidate some of their overlapping/competing acquisitions without alienating customers, especially in the content space where information is persistent for a long time. Branding everything as “Cloud Edition” doesn’t fix the problem, it just obscures it.
Majzoub spoke about their four strategic projects:
- Cloud Edition (CE) is their cloud-native platform for running all manner of solutions and applications, which runs on a variety of cloud vendor platforms (OpenText, Google, AWS, Azure, Anthos) and includes containerized deployment models.
- OT2 is their cloud-native application development platforms, including 231 of their own services and pre-built SaaS applications. This includes their Core services and applications, such as content and workflow services and many others.
- Business Network, which includes a range of B2B services from fax to EDI, plus a huge directory of global trading partners that can be linked via OpenText’s platform.
- Carbonite integration, which brings some new capabilities in cybersecurity, as well as SMB/consumer content management.
He finished with five new innovations to watch for from OpenText, including new features in Documentum, IoT connected supply chain, Exstream, Magellan, and Encase.
Craig Stilwell, formerly Chief Revenue Officer at Carbonite and now OpenText’s EVP and GM of the SMB and Consumer division, was on next to highlight some (more) of what Carbonite is bringing to OpenText. This acquisition is obviously energizing a lot of people, since we’ve heard about it in every presentation so far today. Carbonite, through their original product and their acquisition of Webroot last year, covers two of the main concerns of many SMBs: backup/disaster recovery, and endpoint protection. Unlike large organizations that own their own data centers, SMBs (and consumers) were much earlier adopters of cloud storage and computation, and therefore some of the early victims of downtime due to disaster or cyber attack.
We finished the day with SVP of product management Stephen Ludlow and demos by his four VPs of product management, each of which is responsible for a different product category. With their broad range of products, they obviously didn’t cover everything, but each showed an interesting capability with a large potential business impact:
- Marc Diefenbruch demonstrated the intelligent folder in the content suite, which is AI-powered content classification and filing.
- Dawn Andre demonstrated the identification and connection with potential trading partners based on multiple qualification criteria in the Trading Grid global partner directory.
- Guy Hellier demonstrated personalized omnichannel communications with Extream for improving customer satisfaction, using customer data sources and Magellan speech analytics tied together with Core Experience Insights.
- Michael Cybala demonstrated secure cloud sharing, collaboration and signing of documents using Core Share and Core Signature working with Content Server.
That’s it for our first (half) day at the 2020 OpenText analyst summit. We’ll be back tomorrow for another full day.