Second round of demos for the day, with more case management. This time with pictures!
BPM and Enterprise Social Networks for Flexible Case Management – Francois Bonnet, W4 (now ITESOFT Group)
Adding ESN to case management (via Jamespot plugin) to improve collaboration and flexibility, enhancing a timeline of BPM events with the comments and other collaboration events that occur as the process executes. Initiates social routing as asynchronous event call. Example shows collaborative ownership assignment on an RFP, where an owner must self-select within the ESN before a process deadline is reached, or the assignment is made automatically. Case ID shared between W4 BPM and Jamespot ESN, so that case assignments, comments and other activities are sent back to BPM for logging in the process engine to create a consolidated timeline. Can create links between content artifacts, such as between RFP and proposal. Nice use of BPMN events to link to ESN, and a good example of how to use an external (but integrated) ESN for collaborative steps within a standard BPMN process, while capturing events that occur in the ESN as part of the process audit trail.
A Business Process Application with No Process – Scott Francis, BP3 Global
Outpatient care example with coordination of resources (rooms, labs) and people (doctors, patients), BPMN may not be best way to model and coordinate resources since can end up as a single-task anti-pattern. Target UI on tablet, using their Brazos tools with responsive UI, but can be used on desktop or phone. Patient list allows provider to manage high-level state of waiting versus in progress by assigning room, then add substatessuch as “Chaperone Required”, immediate updates regardless of platform used. Patient and doctor notifications can be initiated from action menu. A beautiful UI implementation of a fairly simple state management application built on IBM BPM, although the infrastructure is there to tie in events and data from other systems.