The State of Process Automation, from Camunda

Camunda has just published a 20-page report on the state of process automation, which is pretty balanced (i.e., not particularly biased to their products). They get right to the point up front:

Process automation has emerged as a linchpin
for digital transformation, powering innovation across a
company. Process automation is equally sought after to
improve an organization’s top line as well as its bottom line
– helping to improve customer service, lower costs and drive
business growth.

I’m definitely on board with this statement. Companies that are most likely to emerge successfully from the current disruption are taking a hard look at their business processes, and considering how to include more intelligent automation.

The report is based on the results of a survey that they commissioned, which included 400 IT decision makers in the US and Europe. Almost all of those interviewed (97%) agreed that process automation is vital to digital transformation, and I was encouraged that half of of the current initiatives are focused on growth rather than just efficiency or firefighting. As I’ve been saying for a while, efficiency and productivity are table stakes: you have to consider those, but you’re not going to get the biggest benefit until you start looking at what intelligent automation can do for top-line growth and customer satisfaction.

The survey included a few questions on the impact of the pandemic, with 80% of respondents saying that they are doing more automation because of remote work and (I assume) fewer workers in some cases. This is not unexpected, with 68% reporting that key business processes had breakdowns due to remote work, and most companies are working harder on automation initiatives in order to survive the current disruption.

Definitely worth a read.

Leave a Reply

Your email address will not be published.

This site uses Akismet to reduce spam. Learn how your comment data is processed.