Camunda has just published a 20-page report on the state of process automation, which is pretty balanced (i.e., not particularly biased to their products). They get right to the point up front:
Process automation has emerged as a linchpin
for digital transformation, powering innovation across a
company. Process automation is equally sought after to
improve an organization’s top line as well as its bottom line
– helping to improve customer service, lower costs and drive
I’m definitely on board with this statement. Companies that are most likely to emerge successfully from the current disruption are taking a hard look at their business processes, and considering how to include more intelligent automation.
The report is based on the results of a survey that they commissioned, which included 400 IT decision makers in the US and Europe. Almost all of those interviewed (97%) agreed that process automation is vital to digital transformation, and I was encouraged that half of of the current initiatives are focused on growth rather than just efficiency or firefighting. As I’ve been saying for a while, efficiency and productivity are table stakes: you have to consider those, but you’re not going to get the biggest benefit until you start looking at what intelligent automation can do for top-line growth and customer satisfaction.
The survey included a few questions on the impact of the pandemic, with 80% of respondents saying that they are doing more automation because of remote work and (I assume) fewer workers in some cases. This is not unexpected, with 68% reporting that key business processes had breakdowns due to remote work, and most companies are working harder on automation initiatives in order to survive the current disruption.
Definitely worth a read.