I’ve been sponsored by Signavio for a short webinar series. The first, on intelligent banking processes, was last month; this month on March 10, I’ll be presenting on intelligent insurance processes:
With customer churn rates approaching 25% in some insurance sectors, insurers are attempting to increase customer retention by offering innovative products that better address today’s market. The ability to create and support innovative products has become a top-level goal for many insurance company executives, and requires agile and automated end-to-end processes for a personalized customer journey.
I’m focusing these webinars on very real use cases that I’ve observed in my years working with financial and insurance customers, linking up the top-level goals in organizations with process tools that can help to achieve those goals. There’s such a confusion in the landscape of intelligent automation tools, and many of the vendors don’t help this much by obfuscating the differences between product categories (not just differences between products in the same category). I’ll try to bring a bit of clarity to all of that, plus walk through an insurance use case to see how different types of process tools can be applied.
Head over to the link above to register for the webinar; even if you can’t attend next week, you’ll get a follow-up link to the recorded webinar for viewing later.