Presenting at OPEXWeek in January: customer journey mapping and lowcode

I’ll be on stage for a couple of speaking slots at the OPEX Week Business Transformation Summit 2018 in Orlando the week of January 22nd:

  • Tuesday afternoon, I’ll lead a breakout session in the customer-centric transformation track on increasing customer satisfaction through customer journey mapping and process improvement.
  • Wednesday morning, I’ll be on a panel in the RPA track on how low-code platforms are transforming BPM.

I was last at OPEX Week in 2012, when it was still called PEX Week (for Process Excellence Network) – I was on a BPM blogger panel that time around – and it will be interesting to see how it’s changed since then. Looks like a lot more automation technology in the current version, with the expectation that digital transformation isn’t going to come about just by modeling your business.

If you’re going to be there, look me up at one of my sessions or around the conference on Tuesday and Wednesday.

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