bpmNEXT 2015 Day 1 Demos: SAP, W4 and Whitestein

The demo program kicked off in the afternoon, with time for three of them sandwiched between two afternoon keynotes. Demos are strictly limited to 30 minutes, with a 5-minute, 20-slide, auto-advancing Ignite-style presentation (which I am credited with suggesting after some of last year’s slideware dragged on), followed by a 15-minute demo and 10 minutes for Q&A and changeover to the next speaker.

SAP: BPM and the Internet of Everything

Harsh Jegadeesan and Benjamin Notheis were in the unenviable first position, given the new presentation format; they gave an introduction to the internet of everything, referring to things, people, places and content. Events are at the core of many BPM systems that sense and respond to events; patterns of events are detected, and managed with rules and workflow. They introduced Smart Process Services on HANA Cloud Platform, including an app marketplace, and looked at a case study of pipeline incident management, where equipment sensor events will trigger maintenance processes: a machine-to-process scenario. The demo showed a dashboard for pipeline management, with a geographic view of a pipeline overlaid with pump locations and details, and highlighting abnormal readings and predicted failures. This is combined with cost data, including the cost of various risk scenarios such as a pipeline break or pump failure. The operator can drill down into abnormal readings for a pump, see predicted failure and maintenance records, then trigger an equipment repair or replacement. The incident case can be tracked, and tasks assigned and escalated. Aggregates for incident cases shows the number of critical cases or those approaching deadlines, and can be used to cluster the incidents to detect contributing factors. Nice demo; an expansion of the operational intelligence dashboards that I’ve seen from SAP previously, with good integration of predictions. Definitely a two-person demo with the inclusion of a tablet, a laptop and a wearable device. They finished with a developer view of the process-related services available on the HANA cloud portal plus the standard Eclipse environment for assembling services using BPMN. This does not have their BPM engine (the former Netweaver engine) behind it: the workflow microservices compile to Javascript and run in an in-memory cloud workflow engine. However, they see that some of the concepts from the more agile development that they are doing on the cloud platform could make their way back to the enterprise BPM product.

W4: Events, IOT, and Intelligent Business Operations

Continuing on the IoT theme, Francois Bonnet talked about making business operations more intelligent by binding physical device events together with people and business events in a BPMS. His example was for fall management — usually for the elderly — where a device event triggers a business process in a call center; the device events can be integrated into BPMN models using standard event constructs. He demonstrated with a sensor made from a Raspberry Pi tied to positional sensors that detect orientation; by tipping over the sensor, a process instance was created that triggered a call to the subscriber, using GPS data to indicate the location on a map. If the call operator indicated that the subscriber did not answer, they would be prompted to call a neighbour, and then emergency services. KPIs such as falls within a specified period are tracked, and a history of the events for the subscriber’s device. The sensor being out of range or having no movement over a period of time can also trigger a new task instance, while reorienting the sensor to the upright orientation within a few seconds after a fall was detected can cancel the process. Looking at the BPMN for managing events from the sensor, they are using the event objects in standard BPMN to their fullest extent, including both in-line and boundary events, with the device events translating to BPMN signal events. Great example of responsive event handling using BPMN.

Whitestein: Demonstrating Measurable Intelligence in an Enterprise Process Platform

The last demo of the day was Dan Neason of Whitestein also was in the theme of events, but more focused on intelligent agents and measurable intelligence in processes. Their LSPS solution models and executes goal-driven processes, where the system uses previous events to evolve its methods for reaching the goals, predicting outcomes, and recommending alternatives. The scenario used was a mortgage application campaign, where information about applicants is gathered and the success of the campaign determined by the number of completed mortgages; potential fraud cases are detected and recommended actions presented to a user to handle the case. Feedback from the user, in the form of accepting or rejecting recommendations, is used to tune the predictions. In addition to showing standard dashboards of events that have occurred, it can also give a dashboard view of predictions such as how many mortgage applications are expected to fail, including those that may be able to be resolved favorably through some recommended actions. The system is self-learning based on statistical models and domain knowledge, so can detect predefined patterns or completely emergent patterns; it can be applied to provide predictive analytics and goal-seeking behavior across multiple systems, including other BPMS.

Wrapping up this set of demos on intelligent, event-driven processes, we had a keynote from Jim Sinur (formerly of Gartner, now an independent consultant) on goal-directed processes. He covered concepts of hybrid processes, made up of multiple heterogeneous systems and processes that may exhibit both orchestration and collaboration to solve business problems.

Great first set of demos, definitely setting the bar high for tomorrow’s full day of 11 demos, and a good first day. We’re all off to the roof deck for a reception, wine tasting and dinner, so that’s it for blogging for today.

Canary roof deck

By the way, I realize that we completely forgot to create bpmNEXT bingo cards, although it did take until after 4pm for “ontology” to come up.

One thought on “bpmNEXT 2015 Day 1 Demos: SAP, W4 and Whitestein

  1. Great review on the event! I love when BPM is connected with current trends such as the internet of everything.
    It feels like the disciplice is moving forward, doesn’t it?

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