Leveraging process improvements depends on events

I was on a(nother) Gartner webinar today and this slide particularly resonated:

Process productivity and events

The key point is that although there’s a lot to be gained from automating and supporting business processes with BPMS, if you want to leverage productivity improvements, you need to be doing something with the events that are generated from the business processes. Without this, you’ll be blind to many of the delayed effects and unintended consequences of process decisions.

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