Jay Simons, VP of Marketing for BEA, presented the results of their recent research into the state of the BPM market, including a survey of 200+ BEA customers, mostly IT people but spread across vertical markets and geographies. They’ve also gathered information through their online BPM Lifecycle Assessment. I had the pleasure of collaborating with BEA on the resulting white paper, which they’re distributing a sneak preview version here at the show and will have more widely available on their website in about two weeks; consider as this disclosure that BEA is my client in case you haven’t checked my disclosure page lately.
The results show a number of interesting trends indicating that CIOs and business leaders are focused on improving their processes. Existing customers described how they expect to get their ROI from their BPM implementations, and most expect to see ROI over the next three years.
The top five trends:
- IT embraces BPM enterprise-wide, which broadens the scope for BPM beyond the existing departmental systems, and centralizes the practices around BPM. In general, this is occurring because of the ability of BPM to connect applications into improved business processes; more than half already are or will be connecting BPM and SOA in their environment.
- BPM is becoming event-driven, in order to support the event-driven nature of business today. This will result in much more agile processes that can respond to both expected and unexpected events.
- Increased focus on knowledge-intensive processes, and using collaborative BPM to enable ad hoc processes both on their own or as an offshoot from a structured process. That includes a variety of collaborative activities, including producing documents, sharing collaborative workspaces, and discussion forums. Over 90% of BEA customers indicated that they have some sort of collaborative processes.
- Enterprise social computing (Enterprise 2.0) as it starts to impact BPM, which I’ve been writing about for a couple of years: introducing tagging, wiki, social connectedness and the like with more traditional process management in order to add context and more easily collaborate.
- Moving towards dynamic business applications, and how BPM holds a central role in that. Yvonne Genovese spoke in the keynote this morning about the move towards dynamic/composite applications in order to free organizations from the pre-canned logic in packaged enterprise applications, but BPM (together with services exposed in an SOA layer) allows for the fast assembly of applications that are more suited to current business needs.