I’ve been interested for a long time in how the work that people do changes when we introduce new types of technology. In 2011, I gave a keynote at the academic BPM conference in Clermont-Ferrand called “The Changing Nature of Work”, and I’ve written and presented on the topic many times since then.
The current pandemic crisis has me thinking about how work is changing, not due to the disruptive forces of technology, but due to the societal disruption. Technology is enabling that change, and I have some ideas on how that’s going to work and what that will mean going forward even when things are “back to [new] normal”. I believe there’s a big part for process to play in this, including process mining and automation, and you can find my thoughts about this in a guest post over on the Trisotech blog.