Gartner BPM: Customers say the darnedest things

At the lunch presentation today, Alan Trefler (CEO of Pegasystems) discussed how it’s necessary — and possible — to put BPM right in the hands of the business users, and let them do it themselves. There will be some IT architectural oversight and support, of course, but you just have to convince the users, Tom Sawyer-like, that they really want to paint this fence.

I was sitting beside the BPM architect from one of Pega’s customers, and at the end of the talk I turned to him and asked “Do your business users do this?” His response: “Oh, hell, no!”

We still have a ways to go on this issue…

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