I was wrong, the last one wasn’t my last session, I had time for one more: Pat Dowdle on a Roadmap to Implementing Process-Based Management, based on CAM-I’s emerging Process-Based Management (PBM) assessment and framework. There’s a number of pieces to this:
- Mindset/culture (how things are done; values, rules, practices)
- End-to-end processes (classification; portfolio; structure)
- Process-based measures (process performance; incentives/compensation)
- Initiative integration: (ABC/M; ISO/quality standards; Six Sigma)
- All centred around customer expectations
He went through a management model for process ownership, from a process council to process owners to team leaders and the team, and talked about a roadmap to PBM through the seven key milestones: awareness, commitment, engagement, managing processes, integration, embed and optimization. In this, he talks about moving from process metrics to transformation metrics once processes start to integrate across the organization: critical for moving from local optimized processes to global optimization, which seems to be my personal theme for the day. He also names the transitions between the seven milestones: discovery, foundation, transition, transformation (moving from managing processes to integration), institutionalization and realization.
There’s a presentation on the CAM-I website that goes into more detail about PBM including much of this, and quite a bit of material of theirs on BPMInstitute.org (just search for CAM-I). Check out slide 13 on the CAM-I presentation for a great chart that maps different quality programs (such as Six Sigma) against their seven milestones.
My flight home just cancelled, so I may hang around a bit longer…