A couple of interesting reports on MIT Sloan Management Review today: The Future of the Web, including an article on “Beyond Enterprise 2.0” by Andrew McAfee, and Measuring to Manage, including an article by Michael Hammer (a.k.a. “Mr. BPR”) on “The 7 Deadly Sins of Performance Measurement and How to Avoid Them”.
Both are currently free to download, although you need to pay if you want permission to copy them.