Although the AIIM E-DOC magazine site still shows the January/February issue, you can find the link to the article that I wrote for the March/April issue here (or check out the dead-tree version of the publication). In this article, I highlight three major pitfalls that can occur during BPM system implementations:
- Allowing the business to design the solution
- Applying the wrong BPM tool
A couple of oddities in the online version: the entire last section is in boldface, rather than just the first header sentence (“Apply the wrong BPM tool”) in that section; and my mini-bio at the end states “Sandy Kemsley has BPM experience from the lenses vendor, user, and, currently, consultant experience.” I have no idea what that means, but enjoy the article.