This might lead one to suppose that business users should just be given tools that let them right the rules themselves in some unconstrained way. Like the healthcare folks I was talking with, I don’t think so. The reality is that the rules must be deployed in a real system with performance and scalability needs. The rules must execute against data stored and managed in other information systems. Business users are not as used to the discipline of QA and testing that most organizations would want to see before new rules are rolled out.
He goes on to discuss how to create the right environment for business and IT to collaborate on business rules management.
Now, just take his post and replace the word “rules” with “process”, and you’ve made my case as well.