Gartner recently issued a report entitled Business Process Management’s Success Hinges on Business-Led Initiatives, the abstract of which states “organizations that had the most-successful BPM initiatives spent more than 40 percent of the initial project time on process discovery.”
This is newsworthy? Hands up if you still thought that IT could implement BPM without a significant involvement by the business. Of course, there are a few IT departments that I know that definitely haven’t figured that out yet.