BPM, Six Sigma, & the Road to Process Perfection

An article in Business Integration Journal about using BPM to achieve Six Sigma objectives, by Carl Hillier, a former colleague of mine at FileNet. I first met Carl about 10 years ago when he was a FileNet systems engineer in London and I owned a professional services firm that helped customers implement FileNet systems, and I’ve always had a great deal of respect for his opinions (although not always for his choice of bosses): not only is he smart technically and knows more about FileNet BPM than just about anyone, but he can write beautifully coherent sentences about it.

Of course, he does give space to the FileNet party line in several spots, (“a robust BPM solution provides a fully integrated content repository” — I consider an integrated content repository to be “nice to have” but not essential), but he does hit the nail on the head when he talks about BPM helping to provide a “closed loop” environment for Six Sigma’s Define, Measure, Analyze, Improve, Control (DMAIC) continuous process improvement cycle through the inclusion of process analytics and simulation.

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