I’ve been in the BPM field since long before it was called BPM, starting with imaging and workflow projects back in the early 1990s. Although my main focus is on process now (hence the name of my blog), almost every project that I’m involved in has some element of content and capture, although not necessarily from paper documents. Basically, content capture is the onramp to many business processes: either the capture of a piece of content is what triggers a process (e.g., an application form) or it adds information to a process to move it along. Capture can mean traditional document scanning with intelligent recognition in the form of OCR, ICR, barcode and mark sense recognition, or can also be capture of information already in electronic form but not in a structured format (e.g., emails).
To get to the point, this is why I’m excited to be keynoting at the ABBYY Technology Summit coming up on November 16-18, in a presentation entitled How Digital Transformation is Increasing the Value of Capture and Text Analytics:
As the business world has been wrestling with the challenge of Digital transformation, the last few years have seen the shift away from BPM and Case Management technology platforms towards the more solutions-orientated approach offered by Smart Process Applications and Case Management Frameworks. A critical component of these business solutions is capability to capture the key business information at the point of origin.
This information is often buried inside forms and other business documents. Capturing this data through recognition technologies and automatic document classification transforms streams of documents of any structure and complexity into business-ready data.
This enables organizations of any size to streamline their existing business processes, increasing efficiency and reducing costs; it also enables real-time customer self-service processes triggered by mobile document capture.
I’ll be covering trends and benefits of intelligent capture, providing ABBYY’s customers and partners in attendance with solid advice on how to best start integrating these technologies to make their business processes run better. I’m also writing a paper covering these topics, sponsored by ABBYY, which will be available in time for the conference.
If you’re at the conference, please stop by and say hi, I’ll be hanging out there for the rest of the day after my keynote.