I’ll be the opening speaker at an event in Toronto this Thursday, hosted by InformationWeek and Pegasystems, focused on how you can exceed your customers’ expectations. It’s also in Chicago on Wednesday, although I won’t be at that one. You can register for either event here: expect breakfast, networking, speakers including me and some customers, and an open discussion.
By the way, I’m the “InformationWeek Editor” speaker, since this blog is occasionally syndicated on Intelligent Enterprise, which is an InformationWeek property.