I came in late for Jim Boots’ presentation on how grassroots efforts catalyzed BPM at Chevron, so didn’t take any formal notes. He had a lot of great information on challenges that they overcame and those still to overcome, key roles, and how they created an empowered employee vision.
My favorite bit, however, was how he presented his key points and subpoints: he used a mindmap type of structure to show them.
I really wish that his presentation was up on the Gartner site; I think that I missed a lot of good points here.