Keith Swenson expands on Jacob Ukelson's post of a few days ago about checklists for case management. I agree with the idea of a checklist, but see it most commonly required at a specific task in a structured process. Maybe that's just a function of my clients, but usually there's some structured process that looks like the usual process map, then at some of human-facing steps in the process, there's a checklist.
I especially like point #1, which is true for many cloud-based solutions: your business is already using it. Particularly for documents that have to be shared with external agencies and business partners.