These are my links for December 22nd:
- Lean Insider: The Tennis Ball Exercise – Great exercise demonstrating how participants in a process might have the best suggestions for how to improve it.
- AIIM – Market IQ: Content Creation and Delivery – AIIM study on capture of content: "This study of 198 end users found that 54% of organizations manually re-key some of the content they receive from customers, suppliers, and partners. While 61% scan a proportion of their incoming documents, 34% make no further attempt to automatically recognize text as data. This is a wasted opportunity to reduce transaction processing costs." Yikes!