The third keynote speaker this morning was Wolfgang Gaertner, CIO of Deutsche Bank: we’ve moved from international crime-fighting to the somewhat more mundane – but every bit as international and essential – world of banking. Their biggest challenge over the past few years has been to reduce the paper flow that was slowing the communication between their processing centers, reduce processing time, and improve customer service levels: all of which they have achieved. They’ve used TIBCO to integrate their multiple legacy systems, especially those from mergers and acquisitions such as they had with Berliner Bank, where they wanted to maintain the customer brand but integrate the back-end systems to allow for greater efficiency and governance.
They’re using BPM to manage some of the processes, such as special account opening and exception handling, and are finding that the new technology drives new opportunities: as other areas in the bank see what can be done with integration and BPM, they want to have that for their applications as well. They’re also planning to rip out their core legacy systems and replace them with SAP, and use TIBCO for integration and workflow: TIBCO is a big enabler here, since Deutsche Bank now has sufficient experience with TIBCO products to understand how it can be used to help with this technology transformation.