As with Jim Sinur, my schedule is overlapping with that of Clay Richardson of Forrester several times this month. This morning, I heard some new material from Jim, but Clay had much the same presentation that I saw him give at the Forrester Business Technology Forum a couple of weeks ago so I don’t have a lot to add here, although it’s worth reviewing the original post since he had a good presentation on the implications of Lean principles on BPM.
He did have a new bloated-lean-anemic case study about the Territory Insurance Office based on Tom Higgins’ presentation at the BTF; hopefully we’ll see a paper from Clay on this soon.