Process isn’t going away

Tom Davenport posted last week about how process isn’t going away, in spite of some arguments against Six Sigma and process management. I couldn’t trace his reference to a specific entry on John Hagel’s blog (Tom, a direct reference to the post in question would be helpful!), but I agree with his assessment of Ross Mayfield’s The End of Process post as “silly”, mostly because Ross’ post assumes that business processes are static and (as Ethan points out in a comment on the post) confuses process and policy.

I especially like Tom’s last paragraphs on the balance between process and practice.

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